Shipping policy
Processing & Production Times
All AirBear's Creative Corner products are made to order just for you. Because your item is created after your order is placed, please allow time for production before it ships.
Production times vary depending on the product and production partner. Estimated processing and delivery dates are provided at checkout whenever available.
Please note that processing time and shipping time are separate. Selecting an expedited shipping method does not necessarily expedite the production of your item.
Shipping & Delivery
Shipping costs and estimated delivery times are calculated at checkout based on your order, shipping destination, and available carrier options.
Once your order has shipped, tracking information will be provided when available.
Delivery estimates are not guaranteed. Delays caused by shipping carriers, weather, holidays, customs, or other circumstances outside of our control may occasionally occur.
Multiple Packages
Because our products may be produced by different production partners or at different facilities, items within the same order may arrive in separate packages and on different days.
Don't panic if only part of your order arrives first! Check your shipping confirmation and tracking information for additional packages.
Shipping Addresses
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate delivery address. AirBear's Creative Corner is not responsible for orders delivered to an incorrect address supplied by the customer.
If you notice an error after ordering, please contact us as quickly as possible. We will make every reasonable effort to update the address before production or shipment, but changes cannot be guaranteed once an order has entered fulfillment.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may be required to have the order reshipped.
Lost or Missing Packages
If tracking shows that your package has not been delivered within the expected timeframe, please contact us so we can help investigate the shipment.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the applicable shipping carrier.
Packages confirmed as delivered to the address provided at checkout may not automatically qualify for a refund or replacement. However, please contact us and we will do our best to help determine what happened.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us promptly with your order information and clear photographs of the item and packaging.
Once the issue is verified, an appropriate replacement or refund will be provided at no additional cost to you.
Please do not mail damaged or defective merchandise back without contacting us first.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless those charges were collected at checkout.
International shipments may experience additional delays while passing through customs. AirBear's Creative Corner cannot control or guarantee customs processing times.
Holiday & Peak-Season Orders
Production facilities and shipping carriers may experience higher-than-normal volume during holidays and other peak shopping periods.
If you're purchasing an item for a specific holiday, birthday, event, or other deadline, please order as early as possible. Estimated delivery dates are not guarantees, and AirBear's Creative Corner cannot be responsible for carrier delays outside of our control.
Questions About Your Order?
If you have questions or concerns about your shipment, please contact AirBear's Creative Corner with your order number. We're happy to help figure out what's going on and work toward a solution.